Privacy Policy

Effective Date: [Insert Date]

Welcome to Hangover Pickleball Ella (“we,” “our,” or “us”).

We are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our booking services.

1. Information We Collect

When you use our website or book our facilities, we may collect the following information:

Full Name
Email Address
Telephone Number
Booking Details
Payment Information (processed securely through third-party payment providers)
Any information you voluntarily provide when contacting us

We may also automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Website Usage Statistics collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process court bookings and payments
Confirm reservations
Respond to enquiries
Provide customer support
Improve our website and services
Send booking confirmations and important service updates
Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

Online payments are processed securely through trusted third-party payment providers.

Hangover Pickleball Ella does not store your complete credit or debit card information on our servers.

4. Cookies

Our website may use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyze website traffic and performance
Enhance website functionality

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

5. Third-Party Services

Our website may include links to third-party websites or integrate third-party services, including but not limited to:

Google Maps
Google Analytics
Online Payment Gateways
Social Media Platforms

These third-party services operate under their own privacy policies, and we encourage you to review them.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Manage bookings
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

Information that is no longer required will be securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable laws, you may request to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw your consent where applicable

Requests can be made using the contact details provided below.

9. Children’s Privacy

Our services are not intended specifically for children under the age of 18.

Bookings made on behalf of minors should be completed by a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will become effective immediately upon publication on this website. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

We are committed to responding to privacy-related enquiries promptly and professionally.